As soon as we get your order, we set it in motion right away. All orders are shipped from our New York office. We believe in clear communication. So, you will get an order confirmation email when you place your order and subsequent emails as your order is being processed.
We normally ship within 1-3 business days, but if we encounter an unexpected delay, you can count on us to let you know. International orders are also shipped quickly, but they may take a tad bit longer to reach you, depending on your location and the customs. We provide tracking numbers and keep up the excitement of sending you your favorite pairs of underwear.
Free shipping on US orders over $60. We offer discounted International shipping rates, that automatically show when you checkout. Since we ship the orders quickly, we don't offer expedited postal service. But, if you're on a timeline and need your order to reach you even faster, just call us or write to us and we will surely figure out a solution. Your comfort and satisfaction is our priority!
We make certain that you feel confident in your Ken Wroys! That's why, the Ken Wroy team works closely with our factory to ensure the best quality arrives at your door. To keep high the hygiene levels and for obvious health reasons we maintain a no-return policy.
But in case you have any issues and just don't feel like a superman in the underwear you purchased online from us, please contact us!
Write to us, tell us what's bothering you and we will fix it on a case-to-case basis.
We want you to be a happy underwearist.
Ken Wroy underwear are engineered for comfort fit and they run true to size. A perfect foundation piece for your wardrobe!
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